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Support workerLive · Bobit Media and Geotab

The first conversation, handled.

Jericho takes your front line: service questions answered, technical issues triaged, buyers qualified when that is what the inbound is, and everything else routed to the right person with context, across web, SMS, and voice, around the clock.
J JERICHO
Jericho · Front Desk live
Inbound · 11:42 PM
Billing questionWeb chat · after hours
AskInvoice shows a double charge
AccountOrder 8841, second contact
PolicyRefund covered, self-serve
ActionRefund issued, reply drafted
Confidence0
J Drafted by Jericho ready
ToM. Torres · Order 8841
Subj
Send reply✓ Resolved
Running front-line conversations at
Bobit Business Media Geotab
How it works

From the inbound to the right person.

Every conversation runs the same loop, whether it lands at 2pm or 2am. Jericho resolves what your policies cover, answers what your docs answer, and hands the rest to your team with the context attached.

Inbound
A question arrives on any channel
Understand
Intent, audience, and budget qualified
Resolve
Answered in policy, on the spot
Route
What needs a human gets handed over, with context
Log
Every exchange lands in your CRM
No question waits for morning. No lead goes cold.
Jericho · Service Desk live
1,204
Resolved this week
96%
In policy
22s
First response
Where is order 8841?Answeredweb chat
Invoice charged twiceRefundedin policy
API key stopped workingTriageddocs sent
Custom contract questionRoutedto a human
The ruleResolve in policy, escalate with context
01 · Customer service and technical support

Most of the front line is not a sale.

It is where is my order, a billing fix, and a setup question at midnight. Jericho answers from your knowledge base, acts inside your policies, and knows exactly when a conversation needs a person instead.

  • Answers from your docs and your policies
  • Refunds, fixes, and triage inside your rules
  • Escalations arrive with the full context
02 · Every channel

One worker. Every door a customer walks through.

Web chat, SMS, voice, and email, answered by the same worker with the same knowledge and the same register. The conversation follows the person, not the software, and it never keeps business hours.

  • Web, SMS, voice, and email in one thread
  • Your tone and your policies, every reply
  • Awake at trade shows and at 3am alike
Jericho · one conversation, moving channels live
Jericho · web chat
Your order 8841 left the warehouse this morning. Tracking is below.
Jericho · proposal, assembled live first conversation
3 min
Into the chat
3
Properties combined
Q1
Timed to the ask
Fleet trade publication, quarter pagePrintJan to Mar
Weekly newsletter placementDigital12 sends
Spring show booth activationEventMarch
Cross-service packageAssembled from the full catalog, in the first conversation
03 · When the inbound is a buyer

Discovery and proposal, compressed into one conversation.

When the question is commercial, Jericho switches gears. It knows the whole catalog: every property, rate, and combination. It asks about objectives, audience, and budget, then assembles the cross-service package a stretched rep might never surface. Buyers who used to wait days for a proposal get one before the conversation ends.

  • Combinations human reps routinely miss
  • Budget-aware, from emerging to headline
  • Pre-qualified leads land with your team
In the field

Two deployments, live today.

Jericho runs under the client's own brand. Same worker, same engine, configured to each catalog and each register.

J
AskBibi
Jericho · Bobit Media
Live

Builds cross-service media packages across Bobit's publications, newsletters, and events, qualifying buyers in the first conversation and surfacing cross-sells reps had not considered.

Media buyingB2B media
Read the case study →
J
Geotab Assistant
Jericho · Geotab Connect
Live

Launched at Geotab Connect 2025 to build sponsorship packages in real time, turning days of exploratory email into a structured proposal within minutes of the first hello.

SponsorshipEvents
Read the case study →
The impact

Minutes, not days.

What changes when the first conversation is handled the moment it arrives.

Time to proposal
Minutes
from the first hello

Prospects who would have spent days in email exchanges receive a personalized, structured proposal during their first interaction.

Read the story →
Deal quality
Bigger
average deal size

By making the full catalog visible in every conversation, Jericho surfaces combinations that grow the deal while reducing time to close.

Read the story →
After hours
Zero
leads gone cold

At trade shows, on the website, and long after the team signs off, every inbound gets an answer while the interest is real.

Put Jericho on your front line.

Tell us where your inbound conversations land today. We will show you Jericho answering, qualifying, and routing them, in your register, in two weeks.

Contact sales → Read the AskBibi story