The front desk that never closes.

Fewer forms. Faster answers.

Every rider and ratepayer, answered.

Gambit · Resident Desk live

1,340

Residents helped today

Languages today

Routed to staff

RequestTopicResolutionWorkerStatus

Voice · 8:12amParking near the village97ChloeResolved

SMS · 9:03amBuilding permit status88ChloeActive

Web chat · 9:18amEvent road closures94ChloeResolved

Voice · 9:26amWater bill dispute61ChloeRouted

Answered the first time

Parking, permits, events, and services questions handled on first contact, so residents stop getting bounced between departments and voicemail.

Open at 2am, and on the weekend

Residents get the same clear answer at midnight as they do at the counter on a Tuesday. No hold music, no closed sign.

In every language spoken in town

By voice, text, or web, in the resident's own language, without a translation line or a callback the next business day.

Programs and benefits, explained

Eligibility, applications, and status checks walked through in plain language, so residents reach the help they qualify for.

Staff freed for the hard cases

Routine questions handled by a worker, so your people spend their day on the requests that actually need a person.

Routing with judgment

The worker knows what belongs with a caseworker or an inspector, and hands it off with full context, logged and auditable.

Real-time answers

Schedules, outages, closures, and next arrivals answered the moment the question comes in, on whatever channel a rider uses.

Billing without the phone queue

Ratepayers get bill questions, start and stop requests, and payment help resolved without waiting on hold through a rate hike.

Surge-proof

A storm, an outage, or a service change floods the lines. The worker answers every one of them at once, calmly, on the record.

How it fits

Works inside the systems your departments already run.

Grounded in your municipal records, your permitting and 311 systems, and your rules, not the open web, so what a worker tells a resident is what your office would tell them. No rip and replace, and nothing for your staff to relearn.

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acAccela

grGranicus

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Runs on your infrastructure On the model you choose Every action auditable SOC 2

Become a partner

Public Sector

Gambit for the Public Sector.