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Patient companionLive · Cigna Healthcare

A companion that answers at 2am.

AskEllyn is a patient companion built on the lived experience of breast cancer survivor Ellyn Winters-Robinson. It meets patients with warmth, in their own language, at the hours when the clinic is closed and the questions are loudest. Live in Cigna Healthcare’s breast cancer community, and open to anyone at askellyn.ai.
E ASKELLYN
AskEllyn · Cigna Healthcare 3:02am
New conversation
Patient
I just got diagnosed and I'm scared.
AskEllyn
That fear is so normal, and you are allowed to feel every bit of it. When I was first diagnosed I could barely think straight. You do not have to figure it all out today. What is scaring you most right now?
Patient
I don't even know what to ask my doctor.
AskEllyn
We can sort that out together. I'll help you write down the questions that matter, in whatever language is easiest for you.
E Behind the reply with care
Tone readFrightened, newly diagnosed
ApproachWarmth first, then the questions
VoiceEllyn Winters-Robinson, survivor
BoundaryNon-medical, clinician stays in charge
Stay with her✓ Held with care · not medical advice
Live on
Cigna Healthcare
How it works

Support at the hour the questions get loud.

A diagnosis brings a flood of questions at the moment a patient is least able to process them, and the clinic is often closed. AskEllyn meets them right there, in their own language, and stays as long as they need.

They reach out
At 2am, scared, freshly diagnosed
Met with warmth
Empathy first, from someone who lived it
In their language
50+ languages, whatever feels natural
Grounded, not clinical
Support, never diagnosis or advice
Care stays in charge
The clinician leads, always
Warmth at 2am. The clinician in charge by day.
AskEllyn · Lived experience one real story
100k+
Conversations
100+
Countries
50+
Languages
Ellyn Winters-RobinsonSurvivorauthor, Flat Please
Cigna HealthcareLivepatient community
Brock University studyOngoingCanadian Cancer Society
UnderneathOne companion, grounded in a real journey, not clinical data
01 · Built on lived experience

Built on a life, not a dataset.

AskEllyn is built on the lived experience of Ellyn Winters-Robinson, a breast cancer survivor and author of Flat Please, Hold the Shame. Trained on real patient conversations and Ellyn's own narrative, the warmth is not a script. It is a person who has been there, at scale.

  • Grounded in one survivor's real journey
  • Trained on real patient conversations
  • Warmth that only lived experience carries
02 · Any language, any hour

Warm, in her own words, whenever she needs it.

Patients arrive at any hour, in any language, carrying fear that is hard to say out loud. AskEllyn answers with empathy first, in the language that feels most natural, so nobody has to wait for business hours or a translator to be heard.

  • 50+ languages, the patient's own words
  • Any hour, when the clinic is closed
  • Free to the patient, no appointment
AskEllyn · Reach always on
Languages
50+, in her own words
Hours
Any hour, the clinic closed
Access
Free. No appointment, no wait
Reach
100+ countries, day or night
ResultNobody waits for business hours to be heard
AskEllyn · Safe by design always on
Medical advice
✕never
Clinician
✓in charge
Hours
24/7
Every chat
✓private
Clear disclaimersAlwayssupport, not medical advice
Clinical questionsHandedto the patient's care team
Not for minorsGatedadults navigating diagnosis
03 · Safe by design

A companion, not a clinician.

AskEllyn knows exactly what it is not. It never diagnoses and never prescribes, and it says so plainly. It is emotional support that meets patients with warmth, then keeps the clinician firmly in charge of the care.

  • Never diagnoses, never prescribes
  • Clear disclaimers, support not advice
  • Clinical questions handed to the care team
Live on Cigna Healthcare

Support that scaled to the world.

AskEllyn runs live in Cigna Healthcare’s breast cancer community. The numbers below are the product, not a projection.

Since launch
100k+
conversations held

A warm, human presence for patients and families navigating breast cancer, at whatever hour the questions arrive.

Reach
100+
countries, 50+ languages

Patients meet AskEllyn in their own language, wherever they are in the world, without an appointment or a waitlist.

Studied
Brock
University research

AskEllyn is part of a Canadian Cancer Society-funded study at Brock University on how AI companions can support patients and caregivers at scale.

Put AskEllyn in your patient community.

Bring us the moments your team cannot be awake for. We will show you what AskEllyn holds for your patients, in their own language, under your rules, in two weeks.

Contact sales → Read the AskEllyn story