Chloe Voice Opt-In
Overview
Chloe is an AI-powered voice concierge for the Town of Vail, Colorado. Callers reach Chloe by dialing an inbound phone number. During the conversation, if Chloe determines that sending a text message would be helpful (e.g., to share a link, parking details, or event information), she verbally requests the caller's consent before sending any SMS message.
No SMS messages are sent without explicit verbal opt-in from the caller.
Verbal Opt-In Consent Transcript
Opt-In Method: Verbal (during inbound voice call)
Chloe (AI Concierge): "I'd love to send you a text with that information so you have it handy. Just so you know — standard message and data rates may apply depending on your mobile plan. You can text HELP for assistance or STOP at any time to opt out. Our Terms of Service are available at gambitco.io/terms-of-service and our Privacy Policy is at gambitco.io/privacy-policy. Would you like me to go ahead and send that to you?"
Caller: "Yes please"
Required Disclosures in Consent Script
| Program description | Context-specific (e.g., "send you a text with that information") |
| Message frequency | One message per request (sent only when caller asks) |
| Message & data rates | "Standard message and data rates may apply" |
| Opt-out instructions | "STOP at any time to opt out" |
| Help instructions | "Text HELP for assistance" |
| Terms of Service | gambitco.io/terms-of-service |
| Privacy Policy | gambitco.io/privacy-policy |