AskEllyn: AI for Shared Lived Experience
By Ryan Burgio
Overview
Client: Lyndall Project
Industry: Healthcare & Patient Support
Challenge: Sharing lived experiences in online groups can be unsafe and ineffective—patients at different stages of their journey may struggle to find relevant support.
Solution
AskEllyn brought Ellyn’s book to life as an AI-powered conversational assistant, designed solely for the patient side of the diagnosis, avoiding medical advice while offering compassionate and relevant support.
Results
– Used in over 50 countries and translated into 30+ languages, making it globally accessible.
– Featured on a GE panel for World Cancer Day, highlighting its impact in the patient support community.
– A user shared that after being released from the hospital, she was terrified to remove her bandages. In the middle of the night, she turned to AskEllyn for support, feeling understood and comforted.
– The AI ensures that patients receive judgment-free, on-demand guidance, helping them navigate their journey with confidence.