AskAshleigh: AI for Caregiver Support
By Ryan Burgio
Overview
Client: Upper Coastal Plains Council of Governments
Industry: Government & Healthcare Support
Challenge: Call centers were overwhelmed with inquiries, making it difficult for caregivers to receive timely assistance and program navigation support.
Solution
AskAshleigh, a public-facing AI assistant, was introduced to provide 24/7 caregiver support, offering program navigation, curated content, and practical guidance to empower users.
Results
Caregivers now have instant access to information and resources, reducing dependency on call center staff.
Call volume decreased, freeing up agents to focus on complex cases instead of repetitive inquiries.
The AI’s around-the-clock availability ensures caregivers can get help anytime, making a tangible difference in the community.